Correction Communication Workplace Science
Why Professional Miscommunication Occurs and Recovery
Understand the causes of professional miscommunication and how to quickly clarify intent to improve workplace messages.
What was corrected
What the page claimed
Article presented a real statistic with a decontextualized/simplified experimental framing, and attached an unverified statistic to a real study whose actual measurement design does not support it.
What was corrected
Restored the real experimental context for the Epley/Kruger figures (email vs voice comparison); replaced the unverified Hinds/Mortensen statistic with an accurate description of their real moderation-model findings.
Why this is better
The Newton (1990) tapper/listener study cited via Heath and Heath's Made to Stick verified as accurate; the other two citations in this article needed correction for decontextualization and fabrication respectively.