How Communication Breaks Down Explained
Encoding problem: poor message construction. Channel problem: information lost in transmission. Decoding problem: receiver misinterprets meaning.
What was corrected
Article cited specific researchers, journals, years, and statistics (e.g. '34% helpfulness gap', '14 organizations', '68% of employees', '400 conversations', '56% actual accuracy', '35%/47% CRM incident reductions', 'JACR 2008 Feeley study', 'OBHDP 2019 Tenney study') that could not be verified against the real underlying research.
Removed or generalized unverified statistics and misattributed methodological details while preserving the real, verifiable core findings; corrected the MacGeorge journal name to Human Communication Research; replaced the unverified Feeley/JACR citation with the real, verifiable Joint Commission sentinel-event data pattern it was misrepresenting.
Why this is better
Multiple citations followed the classic fabrication pattern of real researchers and real topics paired with unverified journals, years, sample sizes, or statistics that could not be verified in any locatable publication.