Why Professional Miscommunication Occurs and Recovery

What has been corrected on this page?

Every accepted correction to this page is recorded with the exact change, so readers can see how the page improved over time.

1. 29 July 2026 · corrected by Selen Ikbal Uslu

   Corrected 2 citation issues: the Kruger/Epley/Parker/Ng 2005 JPSP study's real 78%/56% figures were presented as a standalone sarcasm experiment when they actually come from a broader email-versus-voice comparison in the paper's Study 2; and an unverified '2.5 times more likely' attribution statistic attached to Hinds and Mortensen's real 2005 Organization Science paper, which actually used a moderation model (shared identity, shared context, spontaneous communication) rather than a forced-choice attribution ratio.

   What the page claimed

   Article presented a real statistic with a decontextualized/simplified experimental framing, and attached an unverified statistic to a real study whose actual measurement design does not support it.

   What was corrected

   Restored the real experimental context for the Epley/Kruger figures (email vs voice comparison); replaced the unverified Hinds/Mortensen statistic with an accurate description of their real moderation-model findings.

   Why: The Newton (1990) tapper/listener study cited via Heath and Heath's Made to Stick verified as accurate; the other two citations in this article needed correction for decontextualization and fabrication respectively.

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2. 11 July 2026 · corrected by Emir Baycan

   Kruger, Epley, Parker & Ng 'Egocentrism over e-mail' was published in JPSP in 2005, not 2006.

   Before

   Journal of Personality and Social Psychology (2006)

   After

   Journal of Personality and Social Psychology (2005)

   Why: Verified live: body text already reads 'published in the Journal of Personality and Social Psychology (2005), Epley and his colleague Justin Kruger'. FAQ field decoded and checked, no reference to the publication year. No further action needed.

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2 contributors have checked "Why Professional Miscommunication Occurs and Recovery" on When Notes Fly. Each name below links to that person's public CitePep profile, where every contribution they have made is listed with the exact change they proposed.