Certifications Corrected & verified

ITIL Problem Management vs Incident Management Exam

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Pass4Sure certification/career-prep article flagged by an internal fact-check sweep for unverified statistics and citations.

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  1. 11 July 2026 · corrected by Melik Can Sariyer

    1 flagged finding: an unverified quote attributed to Stuart Rance with no verifiable source.

    Before

    "The service desk's job when an incident arrives is not to understand it -- it is to resolve it. Understanding is problem management's job..." -- Stuart Rance, ITIL 4 author and consultant

    After

    De-attributed the quote to plain unattributed prose, removing the Stuart Rance attribution (no locatable source). Removed the now-orphaned Rance blog-citation reference-list entry.

    Why: Applied fact-check fix: de-attributed one unverified quote, removed orphaned reference entry.

    View the full record →

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Melik Can SariyerExpert Contributor