ITIL Change Management Exam Guide

What has been corrected on this page?

Every accepted correction to this page is recorded with the exact change, so readers can see how the page improved over time.

1. 11 July 2026 · corrected by Melik Can Sariyer

   2 flagged findings, both unverified attributed quotes: one to Gene Kim (real, well-known DevOps author) and one to Kaimar Karu (former Head of ITIL at Axelos), both with no verifiable source.

   What the page claimed

   "DevOps didn't break change management -- it exposed the parts of change management that were theater rather than substance..." -- Gene Kim, co-author of The Phoenix Project and The DevOps Handbook / "Emergency change authorization is not the absence of authorization..." -- Kaimar Karu, former Head of ITIL at Axelos

   What was corrected

   De-attributed both quotes to plain unattributed prose, removing the Gene Kim and Kaimar Karu attributions (no locatable source for either). Removed the now-orphaned Karu conference-proceedings reference-list entry; retained the legitimate Gene Kim book references (The Phoenix Project, The DevOps Handbook) since they are real independently-published works not being used to source the removed quote.

   Why: Applied fact-check fix: de-attributed two unverified quotes, removed one orphaned reference entry while retaining legitimate unrelated references.

   View the full record →

Who checked this page?

1 contributor has checked "ITIL Change Management Exam Guide" on Pass4Sure. Each name below links to that person's public CitePep profile, where every contribution they have made is listed with the exact change they proposed.