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ITIL 4 Continual Improvement Practice Exam Tips

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Pass4Sure certification/career-prep article flagged by an internal fact-check sweep for unverified statistics and citations.

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  1. 11 July 2026 · corrected by Melik Can Sariyer

    2 flagged findings, both unverified attributed quotes: one to Stuart Rance and one to Karen Ferris, both real named ITIL authors, with no verifiable source for either quote.

    Before

    "The most common mistake organizations make with the continual improvement model is treating step 6 as the end..." -- Stuart Rance, ITIL author and consultant / "Organizations that skip measurement shortcut their own improvement..." -- Karen Ferris, organizational change management consultant and ITIL author

    After

    De-attributed both quotes to plain unattributed prose, removing the Stuart Rance and Karen Ferris attributions (no locatable source for either). Removed the now-orphaned Rance and Ferris reference-list entries.

    Why: Applied fact-check fix: de-attributed two unverified quotes, removed orphaned reference entries.

    View the full record →

Who checked this page?

1 contributor has checked "ITIL 4 Continual Improvement Practice Exam Tips" on Pass4Sure. Each name below links to that person's public CitePep profile, where every contribution they have made is listed with the exact change they proposed.

Melik Can SariyerExpert Contributor