What was corrected
Jira Service Management pricing table: Standard $22.05/agent/month, Premium $49.35/agent/month (2024) / "ServiceNow's CMDB, when properly maintained..." -- Charles Betz, research director at Forrester covering ITSM and DevOps / "The failure mode of ServiceNow implementations..." -- Phyllis Drucker, ITSM consultant and author
Replaced the fixed-cent pricing table with accurate guidance that Jira Service Management pricing varies by billing cycle and agent volume, directing readers to check Atlassian's current published pricing. De-attributed both quotes to plain unattributed prose, removing the Charles Betz and Phyllis Drucker attributions (no locatable source for either). Removed the now-orphaned Betz and Drucker reference-list entries.
Suggested change
Replaced the fixed-cent pricing table with accurate guidance that pricing varies by billing cycle and volume, directing readers to check current published pricing; de-attributed both quotes to plain unattributed prose; removed the now-orphaned Betz and Drucker reference-list entries tied directly to the fabricated quotes and renumbered remaining references.
Why this is better
Applied fact-check fix: replaced stale/unverifiable cent-precision pricing with accurate guidance, de-attributed two unverified quotes, removed orphaned reference entries.
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