Professional Apology Email Templates
Templates for professional apologies addressing deadlines and interpersonal missteps, focusing on effective language and timing strategies.
The exact change
"The apology that uses the passive voice is the apology that never happened. The mistake did not make itself." Stephen Pinker, The Sense of Style [...] "Real apologies are short, specific, and never contain the word but." Brene Brown, Dare to Lead
Writing guides often make the point that an apology using the passive voice is effectively an apology that never happened, since the passive voice obscures who is responsible. [...] As Brene Brown has discussed in her work on apologies, the strongest apologies tend to be short and specific, and avoid tacking on a 'but' that undercuts the acknowledgment.
Why this is better
A blockquote misspells the linguist's name as 'Stephen Pinker' when his actual name is Steven Pinker. Additionally, the specific quote about passive-voice apologies attributed to him from 'The Sense o; A blockquote attributes a specific quote to Brene Brown's 'Dare to Lead' about apologies never containing the word 'but,' but this exact wording could not be verified in that book. Brown's real, docum
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