Step-by-Step: Conducting a Root Cause Analysis
Root cause analysis: define problem precisely, gather data and timeline, use Five Whys technique, identify contributing factors, then test and verify.
Changes accepted
Computed from the content the publisher accepted, line by line. Neither the contributor nor CitePep writes this diff by hand.
Why this is better
This contribution's fix had NOT been applied on the live site: the opening blockquote still misattributed this quote to Albert Einstein (a commonly misattributed quote with no verified Einstein source). Removed the false attribution, leaving the quote unattributed, exactly as specified in the suggested_change. Checked the FAQ JSON-LD schema field; it does not mention this quote or Einstein at all. Verified the fix landed on live re-fetch. Note: a second, different quote later in the article ('The significant problems we face cannot be solved at the same level of thinking we were at when we created them.' - Albert Einstein) also carries an Einstein attribution but is outside this contribution's scope and was left untouched; flagged separately for review.
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